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Case Studies

IBM Enterprise Software and Services Option (“ESSO”) Renewal for UK Bank

The customer was a UK based large international retail bank group with more than seventy-thousand employees. The bank had a 3-year IBM ESSO agreement with an average annual spend at close to £30 million pounds and was due for renewal 9 months prior to engaging FisherITS to support its renewal process. Quick Wins We started…
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Case Studies

Quest Vs. US Insurer

A large medical insurance company based in the US was audited by Quest, and the audit was performed by Quest’s internal compliance team. Quest initially demanded a total of $3 million of non-compliance settlement and reduced this to $1.2 million as its “best and final offer”. FisherITS was then invited to assist and negotiate on…
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